Shipping & Returns
Shipping, Returns & Refunds Policy
At PURE SMILE MEDICAL AESTHETICS TECHNOLOGY, we are committed to providing our clients with high-quality products and a smooth purchasing experience. Please review our policies below:
Shipping Policy
Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Shipping Time: Standard shipping usually takes 3–7 business days depending on your location. Expedited shipping options may be available at checkout.
Order Tracking: Once your order has shipped, you will receive a tracking number via email.
Shipping Restrictions: We currently ship within [insert applicable regions, e.g., domestic only or worldwide]. Please note that some medical aesthetic products may have restrictions depending on local regulations.
Returns Policy
- For safety and hygiene reasons, we cannot accept returns on used or opened medical aesthetic products or devices.
- Unopened and unused products may be returned within 14 days of delivery for a refund or exchange.
- To initiate a return, please contact our customer support team at [insert email/phone number] with your order number and reason for return.
- The item must be in its original packaging and in resalable condition.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item).
Exchanges
Exchanges are only available for defective or damaged items.
If you need to exchange an item, please contact us within 7 days of delivery.
Contact Us
For questions about shipping, returns, or refunds, please reach out to our support team:
📧 Email: info@puresmilemedical.com
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